Warranty and repair processing

Our products are subject to the strictest quality requirements.
The advantage for you: We grant a warranty of 5(!) years on our devices.

If, contrary to expectations, a unit should still fail, we have solutions that guarantee you speed and safety.

Kai Nagel


Marc Geccelli


Here you will receive free and competent support in personal contact as well as information on the further processing procedure, because many cases can already be clarified by telephone.

Please be sure to contact our Technical Advice before requesting a Return Shipping Number (RSN).

Please complete the excel document and send it to service(at),
Preferably with additional information. ( pictures, wiring diagramms , detailed fault description.. )

 Form: "Request Return Authorisation Number"

Note: Please note that your return shipping number (RSN) will be created manually. This may take up to one working day.

Garantie- und Reparaturbedingungen
Warranty and repair terms
Download (166 KB)